How to start a return
To start a return, simply get in touch with us by email at contact@slstri.com. It will speed things up if you include:
Thank you for giving us the opportunity to play a part in your athletic journey. Although we're sad, we totally get that sometimes things just don't work out.
Your right to cancel (14 days)
As a UK consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, for any reason. To cancel, contact us at contact@slstri.com within that period. You then have a further 14 days to return the item. Provided the goods are returned unused and in resaleable condition, we will refund the full price you paid, including standard outbound delivery, within 14 days of receiving the goods back (or proof that you have sent them).
Faulty, damaged or defective goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item is faulty, you have the right to a full refund if you tell us within 30 days of receiving it; after 30 days you are entitled to a repair or replacement. These statutory rights are in addition to the warranty below and are not affected by it. If an item arrives damaged or defective, contact us at contact@slstri.com with your order number and a photo of the item. For faulty goods we cover the return shipping and will provide a repair, replacement, or full refund including any shipping costs you paid.
Returns for other reasons and exchanges
Outside the 14-day cancellation period, and for change-of-mind returns or exchanges, please contact us first. For these returns you are responsible for all return shipping charges, and you assume the risk of loss or damage to the product while in transit to us — we recommend using a traceable, insured shipping method to protect the package. If the product is damaged, or accessories originally included in your purchase are missing, we reserve the right either to refuse the return or to charge for any damage and for any missing parts.
Please be aware: we do not offer change-of-mind returns or exchanges on items discounted by more than 25%. However, this does not affect your legal rights above if an item is faulty, or if you are cancelling within the 14-day cancellation period.
Refunds
Approved refunds are made to your original payment method within 14 days.
Product Warranty
Damaged or Defective Products
SLS3 offers top quality and also grants a 180-day warranty from the date of purchase for faulty workmanship and material. This warranty is offered in addition to your statutory rights and does not replace them. If you receive a damaged or defective item, please contact us within 180 days of dispatch at contact@slstri.com. If a product is faulty, SLS3 will provide an exchange or a full refund including all incurred shipping costs. Please provide a photo of the defective product along with your order number to contact@slstri.com.
100% Performance Bliss
We want you to love your gear as much as we do. To enjoy the form and function of your SLS3 garments for as long as possible, please observe the care instructions given for each garment. All of our products come with a minimum 180-day performance bliss warranty.
Our products contain Lycra®. This delicate fibre will get destroyed when exposed repeatedly to bleach, heat, chlorine and rough surfaces. Please limit use in chlorinated pools, and avoid washing hot or putting garments in the dryer. This will shorten the lifespan of your garment, and our warranty does not cover this.
SLS3 will choose to repair, replace or refund any defects that occur due to normal wear and tear*.
*As a guideline, the definition of normal wear and tear requires the customer to follow the indicated wash and care instructions. Repeated exposure to bleach, heat, chlorine and abrasive surfaces will shorten the lifespan of the garment and void the warranty.
SLS3 will not repair, replace or refund any product that shows distinct signs of abnormal use or inadequate care and treatment e.g. rips, split seams, chlorine or heat-related bag and sag syndrome.
